Head of Field Service & Workshop Operations

Shape the future of field and workshop excellence at Siemens. Lead the people, processes and performance that keep our operational delivery strong and customer-focused.

As Head of Field Service & Workshop Operations, you will drive operational excellence at our Hebburn site and across Field Services. You will lead a multidisciplinary team to deliver safe, efficient and high‑quality field and workshop operations aligned with Siemens’ strategic goals. This role centres on strong technical leadership, safety, people development and continuous improvement. This role places people, safety, and continuous improvement at its core, making it an exceptional opportunity for a technically strong and people-focused leader.

Role and Responsibilities

• Manage operational resources, people, plant, materials and tools to meet delivery targets within budget.
• Lead technical excellence across field and workshop processes, working methods and quality standards.
• Contribute to business strategy and advise Product Line Management on new portfolio implications.
• Oversee quality assurance, including performance measures, quality control and timely NCR reporting.
• Drive continuous improvement and best‑practice initiatives across teams.
• Develop and maintain effective cross‑functional processes.

You Will Be Required To

• Manage employee safety and wellbeing, using available welfare tools and support services.
• Conduct proactive resource load planning and address underutilisation or constraints early.
• Support sales and tendering activities
• Foster a just culture that encourages open reporting of EHS incidents and near misses.

You Will Need:

• Knowledge and experience of working in, and deploying people to, safety critical environments
• Understanding of electrical safety and the substation environment
• Knowledge and experience of working with MV Switchgear

Nice to Haves

• Knowledge of the Siemens MV and LV Switchgear portfolio
• Experience in a production environment
• Experience of developing multidisciplinary teams, including workshop staff and apprentices OR experience of coaching or supervising colleagues.
• Ability to work cross‑functionally and communicate effectively at all organisational levels.

What We Offer

• Hybrid Working: Flexible arrangements to support work‑life balance.
• Pension: Generous scheme with employer contributions up to 10%.
• Time Off: 26 days’ annual leave plus bank holidays, with the option to buy or sell 5 more.
• Performance Bonus: Annual bonus linked to company performance.

We are fully committed to providing equal opportunities and building an inclusive work environment where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that a diverse set of minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.

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