Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Supervisor within our Customer Care Centre Services team. In Sweden, our headquarters are in Stockholm https://www.siemens-healthineers.com/se

The Customer Service Supervisor role is part of the Customer Care Centre Services team and is responsible for both Service Coordination and Service Administration activities. The role requires daily communication with customers, service engineers, application specialists, and internal teams, ensuring efficient delivery of service operations.

This role reports to Head of Customer Care Center & Education.

Your role:

Service Coordination

• Plan and schedule both planned and emergency service activities.
• Assign service engineers based on skills, availability, and location.
• Manage spare parts: ordering, returns, escalations, and logistics.
• Handle incoming customer cases via phone, email, and our service portal Teamplay Fleet.
• Check contract coverage, prepare quotes, and process customer POs.
• Resolve resource conflicts and manage technician availability issues.
• Escalate when service resources are limited or unavailable.

Service Administration

• Update and maintain installed base and customer data.
• Plan preventive maintenance and mandatory safety/performance updates.
• Support the resolution of customer issues and complaints

Your expertise:

• Customer-focused, composed in dynamic situations, and adaptable.
• Strong communication, collaboration, and problem-solving skills.
• Contribute to improving processes and project participation.
• Previous experience in service coordination.
• Previous experience in logistic planning.
• Upper secondary education or equivalent experience; education in Economics is an advantage.
• Fluent in Swedish and English, both written and spoken essential.
• Skilled in SAP and experienced with Office365 (Excel, Word, Teams)

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs & careers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities

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To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.