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IT Service & Solution Expert (m/f/d)

Vacature ID
505349
Geplaatst sinds
06-Mei-2026
Organisatie
Global Business Services
Vakgebied
Information Technology
Bedrijf
Siemens S.A.
Ervaringsniveau
Experienced Professional
Type functie
Fulltime
Werkvorm
Hybride (plaatsonafhankelijk/kantoor)
Type contract
Vast contract
Locatie(s)
  • Alfragide - Lissabon - Portugal
Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. 
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.  
In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Our Hire-to-Retire (H2R) business line delivers a variety of Human Resources services, supporting the complete lifecycle of an employee —from onboarding to off-boarding. We offer people-focused solutions in areas such as Global Mobility and Rewards, HR Administration, Payroll and Digital People Solutions.

Are you ready to be part of the change? Come join us!  ⭐

Your mission will be… 
  • Planning service costs and pricing, preparing budget and resource plans, creating cost calculations for offers, planning and managing a continuous forecast and controlling time bookings;
  • Preparing monthly, quarterly and annual financial reports, driving productivity for team & department and supporting continuous process improvements;
  • Acting as a trusted point of contact for customers ensuring transparency on current service status, maintaining high quality standards and customer satisfaction as well as managing escalations successfully;
  • Managing contracts and SLAs, keeping service documentation up‑to‑date and ensuring compliance with Siemens policies and guidelines;
  • Providing service, internal status and escalation reporting when required;
  • Task allocation and coordination, workforce planning and utilization (in collaboration with management where applicable), maintaining the service portfolio, designing and further developing services in line with the GBS H2R DPS strategy.

We are looking for someone with…
  • A Bachelor’s degree (or equivalent) in Business Administration, Accounting, Financial Management, IT, or relevant professional experience;
  • Several years of hands-on experience in IT Service Management and solution design;
  • Fluency in English is mandatory; German language skills are a plus;
  • Strong technical expertise in ServiceNow, along with experience in capturing and managing customer requirements using Jira;
  • Solid proficiency in Microsoft Office, particularly Excel and/or Power BI;
  • A structured and independent working style, with a strong sense of ownership and commitment;
  • Proven ability to think analytically, solve problems effectively and manage priorities efficiently;
  • A proactive mindset with a willingness to contribute ideas and continuously learn new methods and technologies.

What We Offer:
  • Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
  • Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
  • Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
  • Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
  • Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.


Please attach your CV in English to your application.

Create a better #TomorrowWithUs #Siemens 🚀
Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!