Sales Support Administrator

Siemens Financial Services are recruiting for our Partner Services team based in Manchester. This is a hybrid role which will allow you to split your time 2/3 days a week between home and the office.

The partner services team play a critical role in supporting and maintaining relationships with our customers and partners. The team provides a dedicated support service both to external partners and internal stakeholders, managing specific programs such as, supplier maintenance, insurance, and management data. The team acts as a single point of contact for operational queries as well as supporting the sales teams with new business and providing the appropriate verification and authorisation for key business activities.

A key part of the Sales department, the team assists with identifying areas of improvement and the implementation of necessary changes.

You’ll make a difference by:

• Managing all partner queries and requests in an accurate and timely manner.
• Maximising upon revenue opportunities for SFS through identification and capture of new business opportunities.
• Support, manage and oversee the maintenance programs including queries relating to self-invoicing, maintenance inflations
• Manage the Partner Services e-mail inbox ensuring all queries are turned around within the given SLA timings.
• Carry out financial adjustments as required, ensuring compliance with all associated controls and processes.
• Sign off and amend all dealer amendments i.e. bank account changes etc
• Ensure high levels of communication with key customers both internally and externally
• Maintain relationships with established dealers/suppliers
• See beyond the departments boundaries to keep up to date with all forms of communication within Siemens Financial Services.

You’ll build on your existing expertise, including:

• Excellent communication skills
• Experience in call handling, build rapport, and maintaining close business relationships.
• Ability to develop and implement new, more effective ways of working
• Plan time effectively to manage changes in workflow, periods of increased demand
• IT literate, with ability to use a range of systems.

Advantageous

• Previous experience working with Alfa and Zendesk
• Experience working within financial services

What can we offer?

• Performance-Based Bonus: Enjoy an quarterly bonus linked to individual and company performance
• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.

• Private Healthcare – Free BUPA plan, plus subsidised healthcare for immediate family member

At SFS, our people are our most important asset, and what matters to them matters to us! We are committed to driving positive change in society and the workplace. Watch our video to find out more -

https://www.youtube.com/watch?v=wqSNxhZnA3s

We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.