Position Title: Field Service Engineer

Location: Remote

Are you looking for a company that empowers talent?

Are you passionate about building a better tomorrow? Heliox, a Siemens business, is providing electric vehicle charging solutions to some of the biggest companies and cities in America. Jump into the driver seat as we accelerate into a truly hyper growth market.

We are shaping the market with innovative EV charging technologies and are dedicated to driving an open and accessible market for electric vehicles, as well as planning and implementing secure grid connections to enable further growth of EV adoption.

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The Field Service Engineer performs preventive & corrective maintenance as well as support and commissioning activities for Heliox Technology, a Siemens Business product and solutions across North America. You will be responsible for on-site installing, testing, maintaining and repairing charging solutions for electric buses, e-trucks and other high utilization transportation solutions. Be able to give on-line technical support to colleagues, technical service partners and customers.

You will make an impact with the following responsibilities:

• Maintaining our product line in the form of repairs, modifications and maintenance.
• Preparing test and service reports.
• Developing suggestions for improvements to our products and services.
• Quality control for third party technical service partners
• Providing onsite commissioning activities inclusive of Site Acceptance Testing (SAT)
• Assisting as a technician of the 3rd line support in solving malfunctions
• Programming, performing input/output tests and measurements, on-line and on-site
• Providing preventive and corrective maintenance as needed
• Providing onsite training to customers
• Diagnosis of failures in case of abnormal product performance
• Updating and enhancing service documentation
• Preparing necessary tools, materials, documentation, permits, travel arrangements and briefings as needed
• Maintaining record of all service activities according company procedures
• Supporting the 24x7 Helpdesk on a regular basis
• Supporting development with deployment, testing, and feedback of new products
• Providing first line of company support in case of technical product issues
• Supervising 3^rs party contractors onsite.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor's Degree in Electronics, Mechatronics or Engineering.
• 3 plus years of experience in commissioning and/or electrical service maintenance.
• Experience with electrical installations, troubleshooting invertors, electronics, wiring, and cooling systems.
• Experience with serial communication and tools (CAN, EtherCAT, RS485, RS 232, etc.)
• Knowledge of safety regulations (NFPA 70E, OSHA)
• Adept at using computers
• Adept at reading circuit schematics
• Fluent in English language
• Must be eligible to work in the US with no sponsorship now or in the future. 

Preferred Qualifications:

• Knowledge of customer service principles and practices.
• Comfortable being and working independently.
• Comfortable interacting with customers both in person and virtually.
• Demonstrate strong trouble shooting experience.
• Demonstrate strong communication and interpersonal skills.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $74,970 - $128,520. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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