Position Overview: 

The Siemens EDA Global Support team is seeking a dynamic support engineer for the Xpedition Enterprise and Valor DFM tool suites. Building on EDA experience, PCB design skills, and DFM analysis knowledge, this individual will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage, and create knowledge content for the web-based support portal. 

Responsibilities include, but are not limited to the following activities: 

• Proactively help customers quickly become productive with Xpedition PCB and Valor DFM design tools. 
• Help customers achieve project deadlines by providing support by phone, electronic means or on-site. 
• Engage with existing customers to understand and provide guidance for their PCB and DFM design methodologies. 
• Assist account teams with struggling customers to overcome challenges. 
• Interface with customers and Electronic Board Systems engineering and provide feedback in both directions. 
• Regularly participate in meetings and conference calls with customers, both internal and external. 
• Work as part of the account team to develop solutions for customer issues and take an active role in communicating these solutions to the customer. 
• Capture knowledge for web-based support systems in the form of articles, white papers and videos. 
• Provide proactive customer feedback into product marketing and engineering to drive improvement and future evolution of the product line. 
• Actively participate in marketing and sales activities such as workshops, seminars, etc. 
• Provide first line support for all tools in the Xpedition and Valor DFM tool suites. 

Preferred Qualifications 

• Detailed knowledge of the ECAD Library development and design data management. Siemens Xpedition Enterprise EDM preferred. 
• Familiarity with scripting languages such as Python, C# or VB Script 
• Strong project management and communication skills – both written and verbal. Prior project management experience a plus 
• Prior role in team leadership 

Working Conditions/Physical Requirements: 

• Role will be hybrid with some flexibility in location.  
• Will support discussions in various time zones, so virtual meetings outside of home time zone will sometimes be necessary.