Position Overview:

The Emulation Hardware Support Manager will lead a global team of engineers responsible for deploying, maintaining, and optimizing emulation hardware systems (e.g., FPGA-based platforms) across hybrid environments, including on-premises data centers, cloud infrastructure, and customer sites. This role requires a strategic leader who combines technical expertise in hardware systems with operational excellence, team development, and cross-functional collaboration to ensure 99.9%+ uptime, rapid incident resolution, and scalable infrastructure growth.   

The ideal candidate will drive continuous improvement in hardware reliability, automation, and support processes while managing a 24/7 operational environment. This position serves as a critical bridge between R&D, IT, facilities, and customer success teams, ensuring alignment between product design, infrastructure capabilities, and customer needs.   

Key Responsibilities: 

Team Leadership & Development 

• Manage, mentor, and grow a team of 19+ Emulation Hardware Support Engineers across multiple regions.   
• Design and oversee on-call rotations, training programs, and career development plans to build expertise in FPGA-based systems, Linux administration, and network diagnostics.   
• Implement performance metrics (e.g., MTTR < 2 hours, <5% escalations) and conduct quarterly reviews to align team goals with organizational objectives.   

Infrastructure Operations & Reliability 

• Own end-to-end lifecycle management of emulation hardware, including capacity planning, deployment, firmware updates, and decommissioning.   
• Develop and support SOPs for hardware diagnostics, failure analysis, and preventive maintenance to minimize downtime.   
• Partner with IT and facilities teams to optimize data center layouts, power/cooling efficiency, and hardware security protocols.   

Incident Management & Escalation 

• Lead critical incident response for Severity 1 issues, coordinating with engineering and customer teams to resolve outages within SLA targets.   
• Conduct post-mortem analyses to identify root causes (e.g., firmware bugs, thermal throttling) and implement corrective actions.   
• Maintain a knowledge base of resolved cases to accelerate future troubleshooting.   

Cross-Functional Collaboration 

• Work with R&D to provide field feedback for improving hardware design (e.g., debug interfaces, telemetry capabilities).   
• Partner with sales/support teams on customer-facing activities, including pre-sales technical reviews and on-site deployment support.   
• Coordinate with vendors to negotiate SLAs for component replacements and firmware support.   

Process Optimization & Automation 

• Implement monitoring tools to track system health metrics (latency, thermal levels, FPGA utilization).   
• Automate repetitive tasks such as log analysis, firmware rollouts, and inventory tracking using Automation tools.   
• Lead quarterly capacity planning reviews to align infrastructure with projected customer demand.   

Qualifications: 

• Education: BS/MS in Electrical Engineering, Computer Engineering, or related field. Equivalent experience: 10+ years in hardware operations roles.   
• Expertise in FPGA-based emulation systems (e.g., Veloce or Equivalent)   
• Basic/Mid-level Linux administration 
• Leadership: 5+ years managing technical teams in 24/7 environments. Proven track record of reducing MTTR by ≥30% through process improvements.   
• Global compliance standards (ISO 27001, SOC 2)   

Leadership Competencies:   

• Crisis Management: Demonstrated ability to lead teams during high-pressure outages (e.g., resolving multi-rack failures under SLA deadlines).   
• Stakeholder Communication: Skill in translating technical incidents into business impact reports for executives.   
• Innovation: History of implementing cost-saving initiatives (e.g., predictive maintenance algorithms reducing hardware CAPEX by 15%).