Dear Aspirant!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are looking for: ServiceNow Service Integration Consultant

You’ll make an impact by:

• Taking end‑to‑end operational ownership of the ACP application on ServiceNow and ensuring availability, performance, reliability, and data quality.
• Running incident, problem, change, and release processes in line with ITIL and SIAM, and meeting SLAs across L1/L2/L3 support.
• Acting as the single point of accountability for participants, coordinating with ServiceNow platform teams, vendors, SIAM partners, security, and asset owners.
• Ensuring governance, risk, and compliance (auditability, change logs, data integrity) and maintaining clear RACI between Application Owner, Responsible Units, and Business Representatives.
• Handling the application lifecycle (onboarding, improvements, deprecations, controlled rollouts) and driving continuous improvement in UX, performance, reporting, and processes.
• Keeping ACP data consistent and complete; enabling reports, dashboards, and data exports for business, security, and compliance, and partnering with analytics teams for Service Intelligence use cases.
• Leading UAT, data‑migration checks, and launch readiness; supervising and resolving risks, defects, and prerequisites; and supporting training/adoption with OCM and communications.
• Providing visible plans and roadmaps—what is in scope, what is feasible, and what is planned across releases.

You’re excited to build on your existing expertise, including:

• 8+ years in IT Application/Service Management within global, matrix environments.
• Strong ServiceNow experience (preferably myIT/CMDB/Business Application modules) and hands‑on ITIL, SIAM, and application lifecycle management.
• Solid grasp of application governance, data models, and integrations, with exposure to risk, compliance, security, or asset management processes.
• Proven skills in UAT coordination, data migration, audit readiness, and SLA‑driven operations.
• Analytical, documentation, and reporting strengths; clear, confident participant communication and expectation management.
• A strong ownership demeanour, with a structured, diligent, quality‑focused approach and the ability to balance stability vs. change in a regulated environment.

Create a better #TomorrowWithUs!

This role is based in Pune, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers

Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds