Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2026 and Canada’s Top Employers for Young People 2026.

What will you do?

As a member of the Customer Service Team, the Order Management Deliver Operator (CSR) is the single point of contact for the order to delivery process for an assigned customer or business unit. The CSR manages the customer relationship, works with the sales team and cross-functional peers to execute the customer order fulfillment to delivery process. Additional responsibilities include; managing customer orders through available software systems and supporting team initiatives.

• Process customer orders/changes in a timely and accurate fashion; Ensuring compliance with procedures and customer requirements related to; products, terms, discounts, and all other order related matters.
• Support internal & external customer inquiries, in a professional and timely matter, by phone and email
• Create reports using SAP and Excel
• Proactively monitor reports/dashboards to ensure timely follow-up actions are completed
• Handle shipping claims from customers for incorrect shipments
• Support customers expedite requests for back ordered products, including escalations
• Support Account Receivable team for invoice disputes and debits in a timely matter
• Other administrative duties as assigned
• Suggest & implement process improvements to improve team efficiencies & customer satisfaction ie: Digitalisation and Automation

What will you need to succeed?

• Minimum 2 years proven success in a customer service role
• Experience in SAP considered an asset
• Intermediate skills in all MS Office applications
• Skilled in developing KPI reporting tools.
• Proactively drives continuous improvement initiatives to maximize customer satisfaction.
• Must be proactive, self-disciplined, and able to demonstrate a high level of productivity, reliability, accountability
• Strong analytical thinking and decision making
• Excellent verbal and written communication skills in English

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare. The company’s purpose is to create technology with purpose, transforming the everyday, for everyone, since 1912 in Canada. By combining the real and the digital worlds, Siemens empowers customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. A leader in industrial AI, Siemens leverages its deep domain know-how to apply AI – including generative AI – to real-world applications, making AI accessible and impactful for customers across diverse industries. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. In fiscal 2025, which ended September 30, 2025, Siemens Canada generated revenues of approx. $2.3 billion CAD. The company has approximately 4,600 employees from coast-to-coast and 38 office and production facilities across Canada.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.