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APAC Services Senior Manager

Job ID
451107
Posted since
31-Dec-2025
Organization
Digital Industries
Field of work
Customer Services
Company
Siemens K.K. - Industry Software
Experience level
Experienced Professional
Job type
Full-time
Work mode
Hybrid (Remote/Office)
Employment type
Permanent
Location(s)
  • Tokyo - Tokyo - Japan
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

As the APAC Services Operations and Resource Management Director, you will play a critical leadership role in driving operational excellence, resource optimization, and strategic initiatives within Siemens Digital Industries Software (DISW) across the APAC region. You will oversee services operations, resource management, and ensure alignment with Siemens' global strategies and policies.

Key Responsibilities:

Strategic Leadership
• Define and lead initiatives at the zone and regional levels to drive operational efficiency, improve margins, and optimize resource management.
• Proactively provide global policy and best practice updates to country Services Business Managers and Resource Managers (RMs) to  ensure alignment with Siemens DISW’s global strategy.
• Develop and lead services activities to ensure staffing aligns with business initiatives, delivering high-quality, standardized, and repeatable standard processes.
• Contribute to the global debate on services strategy and capability, defining the Zone agenda for the evolution of the services business.
• Prepare and deliver monthly and quarterly reviews, including services business performance monitoring, utilization deep dives, and Sales Review Call materials.

Operational Excellence
• Ensure the adoption of our Professional Service Automation  (PSA) systems across APAC countries with data integrity and accuracy.
• Oversee the Order-to-Cash end-to-end process, ensuring compliance and consistency in all APAC countries.
• Maintain effective reporting systems, dashboards, and management reports to meet fiscal, legal, and organizational requirements.
• Monitor actuals and forecasts against the Annual Operating Plan (AOP) at the Zone level and contribute to its definition.

Resource Management
• Lead the APAC Resource Management community, promoting RM functions and initiatives across APAC countries.
• Work closely with country RMO teams to drive and improve billable utilization, skill development, and capacity planning.
• Handle resource request escalations and collaborate with RMOs at the zone and global levels to resolve issues.
• Maintain an overview of available skill sets within the Zone, proactively connecting requesters to authorities and identifying future resource needs.
•       Work closely with the countries to manage subcontractors at the Zone level. 

Compliance and Governance
• Ensure all business activities meet organizational quality, compliance, health and safety, legal, and environmental policies.
• Uphold and carry out Siemens compliance guidelines and health and safety policies.
• Adhere to core internal and customer processes, ensuring consistent communication channels within the business.

Team Development and Support
• Provide guidance to country services directors on training, mentoring, and people development initiatives.
• Support the performance management process and contribute to the annual headcount planning, including third-party mix targets.
• Foster a culture of collaboration and excellence, supporting Siemens' values and reputation across markets.

General Responsibilities
• Willingness to travel (10%-30%) and work core hours as required, respecting local country legislation and company policies.

Requirements:
• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Experience:
o 15+ years of working experience in the software services or related industry.
o 10+ years in a service operations capacity and 5+ years in resource management.
• Certifications: RMCP® certification is a plus.
• Language Skills: Fluent in English; knowledge of other Asian languages is a plus.
• Key Skills:
o Strong leadership, communication, and presentation skills.
o Validated ability to drive results independently and work effectively in a multi-cultural environment.
o Self-motivated, quick learner and analytical with excellent problem-solving skills.
o Experience in handling vendors, resources, and large-scale software services operations.

Please note that, due to the current integration framework, this opportunity is currently available exclusively to employees of Altair and DISW. While there is a possibility that the position may be made available to all Siemens employees through a future external posting, this is not guaranteed. We appreciate your understanding and cooperation during this transitional period. This communication does not constitute a promise or guarantee of future employment opportunities beyond the current scope.

We are Siemens

Siemens is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Siemens Software. Transform the everyday.

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