- United States of America
Client Success Manager
- Identify, document, and deliver desired client business outcomes in a Success Plan, ensuring the satisfaction and success of your client portfolio as measured via NPS and retention rates
- Produce and deliver regular account reviews, health checks and business reviews to demonstrate ROI, achieving business outcomes and recommendations
- Strengthen adoption of Brightly products by delivering data-driven insights, securing renewals and support expansion opportunities
- Contribute to client collateral, including white papers, webinars, events, guides, and other materials
- Engage portfolio through creative and impactful one to one & one to many outreaches
- Contribute to team and corporate projects and initiatives to promote continuous improvement
- Develop your craft by staying current with Brightly product knowledge, Customer Success standard processes, and industry and vertical trends
- BA/BS degree OR 5+ years of Client Success experience in lieu of degree
- 2+ years of Client Support or Success experience
- Knowledge of SaaS operations, including subscription revenue, product development cycles and operations
- Experience with ChurnZero, Gainsight or similar tool
- Excellent communication and collaboration skills to maintain strong client relationships; clear and concise verbal and written communication; effective live or virtual
- Strong organizational, time management and project management skills
- Proven track record thriving in fast-paced professional environment and leading multiple complex assignments simultaneously.
- Bachelor’s degree
- Client Success certifications
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $60,340 - $103,440 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation
for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
Pay Transparency
Siemens follows Pay Transparency laws.
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Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.