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APAC DSC BX Onboarding Services Team Lead

Job ID
480545
Posted since
09-Oct-2025
Organization
Smart Infrastructure
Field of work
Customer Services
Company
Siemens Limited
Experience level
Mid-level Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Thane - Maharashtra - India
We're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!!

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. 

Job Description:

Lead the BX Services (SWS) Team 

Work Management: Assign tasks and oversee completion in line with customer expectations for timely and quality deliveries 
Technical/Managerial Support: Advice/Assist/Guide team members if and as and when required. 
Review Overall functional performance of the team against pre-defined KPI and evolve KPI as and when necessary. KPIs could include productivity, utilization, First Time Right, Count of Services Delivered, Datapoints Serviced, Cost Per Unit of Revenue, Growth in Services % etc. 
Escalation: Be an escalation point for internal stakeholders
Promote activities for KPI improvement on a continuous basis with special emphasis on adoption of better processes, automation, simplification, standardization and tools. Evaluate & promote adoption of processes and tools for continuous improvement of service delivery 
Collaboration: With other functional leads within APAC Functional Org. 
Coordination: with BX Team Leads in other DSCs, TU-SW, Portfolio, G&T etc. 
Sales Support: Offer preparation, solution design, DSC walk-throughs, customer meetings, 
Demand Planning: Evaluate demand and plan resource capacity and competency on a periodic basis. Plan annual budget and conduct quarterly reviews. 
Competency Development – evaluate competency gaps, identify training needs, organize training, evaluate impact etc. 
Represent the function in management meetings

This role is based in Kalwa, where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

Make your mark in our exciting world of Siemens

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.

Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers