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Operation Manager

Job ID
480621
Posted since
12-Oct-2025
Organization
Siemens Healthineers
Field of work
Customer Services
Company
Siemens Healthcare Limited
Experience level
Mid-level Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Riyadh - Ar Riyad - Saudi Arabia
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Operations Manager based in Riyadh, Saudi Arabia.

Your tasks and responsibilities
• Ensure consistently high operational performance to achieve customer satisfaction.
• Manage and follow up on customer complaints, ensuring timely resolution and preventive actions.
• Foster a customer-centric culture within the service team.
• Ensure the full functionality and day-to-day operation of the Customer Care Center (CCC).
• Implement and monitor the SERVOR process.
• Provide qualified resources for pre-clarification, technical support, and application inquiries.
• Define and supervise the escalation process
• Introduce, maintain, and operate the ERP/Service Management System (SPIRIDON).
• Ensure proper data entry and collection for every service incident.
• Generate and submit key performance indicators (KPIs) as required by Siemens Healthineers standards.
• Support digital service tools integration where applicable.
• Provide regular operational reports to regional management, including service situation summaries and escalation updates.
• Ensure compliance with safety, quality, and regulatory standards.
• Ensure commercial efficiency and profitability of the service operation within the project scope.
• Review and analyze technical and financial performance (Scorecards, dashboards, cost KPIs).

Your qualifications and experience
• Bachelor’s Degree in Biomedical Engineering, Electrical Engineering, or related field.
• Min. 3 years of experience in Healthcare Service Operations, preferably within Siemens Healthineers or similar environment.
• Proven experience in Customer Care Center management, ERP systems.
• Strong leadership, communication, and customer management skills.
• Excellent analytical and reporting abilities.
• Fluent in English.

Who we are:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.