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Customer Service Support Representative

Job ID
481145
Posted since
14-Oct-2025
Organization
Smart Infrastructure
Field of work
SCM-Procurement / Supply Chain Logistics
Company
Siemens, S.A. de C.V.
Experience level
Mid-level Professional
Job type
Full-time
Work mode
Hybrid (Remote/Office)
Employment type
Permanent
Any Siemens location in
  • Jalisco - Mexico
Change the future with us!


We are looking for dedicated and talented professionals who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world. Included in the scope of this role:


Providing superior customer experience with each customer contact/inquiry via phone, e-mail and online chat.

Providing long-term resolution to our customers, often through creative problem solving and collaboration across various functions throughout Siemens.

Managing incoming Salesforce mailboxes/queues and providing timely, professional responses.

Executing SAP daily transactions which include orders, returns, credits, specials, , debits, and quotes.

Possessing team-centric and customer-centric attitude




Key Responsibilities:



Ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.

This includes constant collaboration with Sales organization.

Execution of all transactions with accuracy and speed as per KPI definitions and requirements

Manage urgent orders and back-order report

Provide user support on Siemens online catalog and ordering platform.

Monitor and Expedite Orders

Support the personalized service model by building relationship with assigned zones, territory managers and customer base.

Research issues and questions using available information and resources, while able to work cross-functionally for sake of process improvement and problem resolution.

Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.

Detailed and precise logging of all cases [calls, emails, chats], utilizing the CRM tool

Including but not limited to customer contact information, support provided, product detail, and resolution.

Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution.

Monitor and support On-Line Real Time Chat requests.

Ability to support ad-hoc customer support-related tasks not listed above.




Education, Knowledge, Skills, and Abilities:
• Associates degree in related discipline is preferred.
• 2+ years of practical Customer Support experience
• Strong verbal and written communication skills: fluent English required both verbal and written.
• SAP experience strongly desired
• Salesforce experience strongly desired
• Working knowledge of Microsoft Office
• High level of accuracy and attention to detail
• Demonstrated ability to address customer inquiries/escalations
• Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
• High Level of professionalism and excellent customer service skills.
• Must be a self-starter and work independently of immediate supervision.



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
ID de trabajo 467003
Número de vacantes 3
Tipo de solicitud Profesional
Tipo de contrato Indefinido
¿El puesto es a jornada completa o media jornada? Jornada completa
Addition/Replacement? Replacement
Nivel del puesto Mexico - PL 09
Organisation category SIE
Nivel de experiencia Profesional Experimentado
Ubicación de Siemens ZAP N
País / Región México
Estado/Provincia/Región Jalisco
Ciudad Zapopan
Código postal 45010
Location display for portals México, Jalisco, Zapopan
Organización Smart Infrastructure
Business Unit Supply Chain - Logistics
SOM Code SI LOG NA RCC CSC-MX B PRO
Entidad legal Siemens, S.A. de C.V.
Centro de coste 10307055
GRIP Job Code PL-CH-DELIV-PR09
Familia del puesto SCM-Procurement / Supply Chain Logistics
Subfamilia del puesto Supply Chain / Logistics
GRIP Position Type Professional & Expert
GRIP Position Order Management Deliver Professional
Digital Job Categorization No
Function Type Individual Contributor
Categoría del importe por recomendación de empleado Bajo
Descripción externa del puesto 
Change the future with us!

 

We are looking for dedicated and talented professionals who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world. Included in the scope of this role:


Providing superior customer experience with each customer contact/inquiry via phone, e-mail and online chat.
Providing long-term resolution to our customers, often through creative problem solving and collaboration across various functions throughout Siemens.
Managing incoming Salesforce mailboxes/queues and providing timely, professional responses.
Executing SAP daily transactions which include orders, returns, credits, specials, , debits, and quotes.
Possessing team-centric and customer-centric attitude

 Key Responsibilities:


Ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
This includes constant collaboration with Sales organization.
Execution of all transactions with accuracy and speed as per KPI definitions and requirements
Manage urgent orders and back-order report  
Provide user support on Siemens online catalog and ordering platform.
Monitor and Expedite Orders
Support the personalized service model by building relationship with assigned zones, territory managers and customer base.
Research issues and questions using available information and resources, while able to work cross-functionally for sake of process improvement and problem resolution.
Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
Detailed and precise logging of all cases [calls, emails, chats], utilizing the CRM tool
Including but not limited to customer contact information, support provided, product detail, and resolution.
Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution.
Monitor and support On-Line Real Time Chat requests.
Ability to support ad-hoc customer support-related tasks not listed above. 

 Education, Knowledge, Skills, and Abilities:

Associates degree in related discipline is preferred.
2+ years of practical Customer Support experience
Strong verbal and written communication skills: fluent English required both verbal and written.
SAP experience strongly desired
Salesforce experience strongly desired
Working knowledge of Microsoft Office
High level of accuracy and attention to detail
Demonstrated ability to address customer inquiries/escalations
Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
High Level of professionalism and excellent customer service skills.
Must be a self-starter and work independently of immediate supervision.

 Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.