Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Services Account Manager, and you will retain, develop, and grow strong business relationships with key DI & AT customers, both public and private. Demonstrate the value of a partnership with Siemens beyond traditional system maintenance, introduce enhanced service offerings and grow revenue. Ensure customer satisfaction and hold responsibility for profitability of assigned accounts.

With responsibility for a region and a particular set of focus customer accounts, the role holder has autonomy and responsibility for revenue and portfolio growth. Accountable to the Head of Enhanced Services and Account Management, the role holder will develop strong working relationships with both the CS Business Manager and Regional Sales Managers, providing guidance on customer expectations, propositions, and pricing. The CSAM is also expected to be a point of escalation, for account related challenges and opportunities, and a strong ally and mentor to Customer Service Managers

Your Role:

• Develop and maintain account growth plans for assigned key accounts, identifying risks and growth opportunities.
• Articulate the value of Siemens through regular dialogue with key customer stakeholders, to include Radiology Management, Clinical users, and Procurement contacts. Identify key decision makers.
• Develop the portfolio of services at each assigned account, enabling growth in system, user and departmental support areas.
• Work in conjunction with Regional Sales Managers to present a customer relevant Service and Support proposal at the point of new system sales.
• Develop an intimate knowledge of: Install base, current service performance, customer expectations and opportunities.
• Lead and prepare tender responses for stand-alone service tender requests.
• Develop and price new and extended customer offerings in conjunction with CS Business Manager and CS Business Development / EDU teams.
• Increase multi-year service commitments and the scope of services within.
• In conjunction and partnership with Customer Service Manager(s) maintain an account level view on issues and hot topics.
• Act as point of contact for Regional Sales Managers for account level guidance and support.
• Demonstrate quantifiable progress and active growth plans on a quarterly basis.
• Influence and articulate Healthineers Customer Services strategy both internally and externally.
• Lead business growth initiatives, including introducing new services.

Your Expertise:

• Strong business and commercial acumen
• Evidence of developing and maintaining customer relationships in customer facing role(s)
• Ability to articulate clearly and succinctly
• Experience of service provision within the Healthcare sector

Our Benefits:

• 26 days' holiday with the option to buy or sell an additional 5
• Up to 10% employer pension contribution
• Share and bonus scheme
• Access to our flexible benefits from private medical insurance to dental cover
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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