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Mendix - Customer Success Manager (South Korea)

Job ID
486128
Posted since
24-Nov-2025
Organization
Digital Industries
Field of work
Sales
Company
Siemens Industry Software Ltd.
Experience level
Experienced Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Seoul - Seoul-teukbyeolsi - Korea
  • Republic of
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. 

Mendix, our AI-enabled low-code platform, empowers developers of all skill levels to build enterprise-grade applications quickly and efficiently. With Mendix, organizations accelerate app delivery, integrate data seamlessly, and reduce maintenance costs. Our platform is trusted by global enterprises to drive digital transformation, and our vibrant community of makers continues to build impactful solutions across industries. Learn more through our Customer Stories. 
 
The Opportunity 

Join Mendix, a Siemens business, to lead digital transformation through cutting-edge low-code technology. We're investing to accelerate our momentum, and we're looking to grow our APJ team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you. 

Key Responsibilities 
  • Serve as a trusted advisor to enterprise customers, driving measurable business value through adoption of our cloud platform
  • Lead customer engagements by applying best practices and expert guidance to accelerate time-to-value and platform maturity
  • Understand customer priorities, quarterly metrics, and portfolio dynamics to identify opportunities for expansion, retention, and growth
  • Build strong customer champions and foster loyalty through strategic relationship management
  • Guide customers through their digital transformation journey, challenging the status quo and leading change initiatives
  • Define and implement successful deployment strategies, leveraging deep knowledge of change management and platform capabilities
  • Continuously learn and apply new platform features to deliver enhanced customer outcomes
  • Collaborate cross-functionally with Sales, Expert Services, and other internal teams to align on expansion, renewals, and customer success
  • Advocate for operational improvements across departments, promoting a culture of partnership and collaboration
We welcome applicants who meet the following criteria:  
  • 8–10 years of experience in consulting or SaaS-based technical account management, with a proven track record of driving adoption, renewal, and expansion in enterprise accounts
  • Demonstrated success working with partners and within partner ecosystems to scale customer impact
  • Strong technical foundation with the ability to articulate how technology drives business value across diverse stakeholder groups
  • Experience analyzing complex situations, developing strategic action plans, and leading cross-functional teams to execution
  • Exceptional executive-level communication, presentation, and interpersonal skills
  • Highly organized, detail-oriented, and resourceful with a metrics-driven approach
  • Self-starter who thrives in fast-paced, ambiguous environments
  • Passion for continuous learning and applying new technologies to customer challenges
  • Bachelor’s degree or equivalent experience required; Master’s degree preferred
  • Experience as the customer facing leader responsible for the management of successful Professional services operations for a fast-growing SaaS business or related technology 
  • Familiarity with Cloud Industry and IT Systems Management knowledge 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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