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(SMRE) Service Technician 服务技术员

Job ID
490705
Posted since
08-Jan-2026
Organization
Mobility
Field of work
Customer Services
Company
Siemens Mobility Rail Equipment (Tianjin) Ltd.
Experience level
Experienced Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Tianjin - Tianjin Shi - China
1. Work as the contact window of SMRE to customers, provide remote or on-site technical support to the customer for the trouble shootings, provide valuable and reliable solutions, supervise the on-site service; Organize failure analysis and define actions with related functions, provide quality report to customers in time, ensure the customer satisfaction; Review customer change request, follow up the change implementation.
作为SMRE对客户的接口，为客户提供远程或现场的技术支持，提供有价值和可靠的解决方案；组织客户质量问题分析及定义改善措施，监督改善措施的落实，及时给客户提供质量报告; 对于客户提出的变更需求，组织内部评审，并跟进变更的实施。
2. Define in-house repair working instructions (SOP), according to SMRE quality standards and customer requirements.
根据SMRE的质量标准，以及客户需求，定义厂内维修的操作指导(SOP)。
3. Participate the repair/overhaul/production trouble shootings, define the solution or counter-measures with Tech and QM engineers together.
参与维修、检修和生产过程中的问题解决，和工艺、质量工程师一起寻找解决方案或改进措施。
4. Actively improve SMRE service competencies, find any opportunity to reduce repair cost and develop service business.
积极提高SMRE的服务能力，寻找一切机会以降低服务成本和发展服务业务。
5. Follow up critical or typical failures, set up failure manual according to data and experience of problem solving.
跟进关键或常见故障的进展，形成故障手册。
6. Define the repair solution (RFB1925), standardize or simplify typical repair activities.
确定维修方案（RFB1925），标准化或简化常见的维修行为。
7. Complete other tasks assigned by superior.
完成上级交办的其它任务。

Position Requirement:
职位要求：
1. Junior college education background or above, major in mechanical, electrical engineering or related education. 大专以上学历，机械，电气工程等相关专业。
2. More than 3 years production or service experience in motor/converter or other mechanical/electrical industrial products. 三年以上电机、变频器或者其他机械、电气类工业产品相关生产或服务经验。
3. Have good know-how of SMRE products. 具备良好的SMRE产品相关知识经验。
4. Have good Negotiation and team work spirit. 具备良好的谈判技能和团队合作精神。
5. Knowing FSC service scope and process well. 了解工厂服务范围及流程。
6. Have good communication skill. 具备良好的沟通能力。
7. Have professional use of Microsoft Office software. 具备专业的办公软件使用技能。
8. Have ability to take business trip. 适应出差工作。
9. Be familiar with applicable safety, health and environmental law and requirements. 熟悉EHS相关法律法规。