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Customer Service Engineer (MRI/CT/MI) - based on Bangkok or East of Thailand

Job ID
492236
Posted since
27-Jan-2026
Organization
Siemens Healthineers
Field of work
Customer Services
Company
Siemens Healthcare Limited
Experience level
Mid-level Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Bangkok - - Thailand
Your tasks and responsibilities:
• You will fulfill the customer's needs for Preventative Maintenance (PM), any updates/ upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy)
• You will timely complete the Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
• You will comply with all Environment & Safety (EH&S) policies, service escalation procedures and all customer requests, complaints and comments communicated to the job holder are passed to the relevant department for action.
• You will maintain personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer based and on-the-job training.
• You will be well verse in CT, MRI, IM medical product line.
• You will build and strengthen competency in technical knowledge.
• You will foster development of relationship with customers to excel in customer satisfaction.
• You will perform installation, startup, maintenance, repairs, updates of all products within his/her area of expertise and assisting with other products under supervision.
• You may be trained as a remote support specialist to provide advanced technical support to customers and local service team.
To find out more about the specific business, have a look at: https://www.siemens-healthineers.com/en-th.
Your qualifications and experience:
• You have a bachelor’s degree in biomedical engineering or related fields.
• You hold a successfully completed Technical or Degree, trained with a current Radiation license and electrical license.
• You have experience in service, maintenance and/or installation activities in Advanced Therapies and X-ray is required for this position.
• You have work experience 1-3 Years relevant experience in medical equipment field including MRI, CT, MI
• You are physically fit to work in magnetic field.
Your attributes and skills:
• You are a strong communicator and comfortable working autonomously.
• You can build sound working relationships internally and with Customers will ensure success in this role.
• You are proficient in Thai and English both written and spoken.