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Service Manager for Global Business Services (m/f/d)

Job ID
493548
Posted since
29-Jan-2026
Organization
Global Business Services
Field of work
Information Technology
Company
Siemens S.A.
Experience level
Experienced Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Any Siemens location in
  • Lisboa - Portugal
Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. 
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.  
In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!
Discover our purpose, culture, and what makes GBS unique! Check out here!
GBS Digital Solutions (DS) co-create state-of-the-art solutions to boost digital business value with innovative technology and a powerful partner ecosystem. Our digital service portfolio covers: Digital Advisory Services, Business Process Management, Integration Layer, GenAI and Agentic AI, Advanced Analytics, Robotic Process Automation and Tech Operations.

Are you ready to be part of the change? Come join us!  ⭐

Your mission will be… 
The ServiceNow Service Manager is responsible for overseeing the implementation, administration, and continuous improvement of the ServiceNow platform within the organization. This role ensures that the platform supports business processes and meets the needs of the users, while also driving efficiency and effectiveness in IT service management.

Key Responsibilities:
  • Platform Management: Oversee the day-to-day operations of the ServiceNow platform, ensuring its stability, reliability, and performance.
  • Process Management: Act as Product Owner following an Agile methodology, serving as bridge between business and development teams.
  • Process Improvement: Identify opportunities for process improvements and automation within the ServiceNow platform to enhance service delivery and user experience.
  • Stakeholder Engagement: Collaborate with business stakeholders to understand their needs and translate them into technical requirements and solutions.
  • Reporting and Analytics: Develop and maintain dashboards and reports to monitor platform performance and service delivery metrics.
  • Compliance and Security: Ensure that the ServiceNow platform complies with organizational policies, industry standards, and regulatory requirements.

We are looking for someone with…
  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Experience: Minimum of 5 years of experience in IT Service Management, with at least 3 years of experience managing the ServiceNow platform (eg Service Integrator/Transformation).
  • Certifications: ServiceNow Certified System Administrator, ITIL Foundation Certification (preferred).
  • Strong understanding of IT service management (ITSM) processes and best practices.
  • Proficiency in ServiceNow platform administration and Agile development.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Proficient in English is mandatory minimum C2 and basic German is considered a plus.

What We Offer:
  • Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
  • Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
  • Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
  • Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
  • Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.


Please attach your CV in English to your application.

Create a better #TomorrowWithUs #Siemens 🚀
Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!