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Customer Service Engineer

Job ID
493618
Posted since
02-Feb-2026
Organization
Siemens Healthineers
Field of work
Customer Services
Company
PT Siemens Healthineers Indonesia
Experience level
Experienced Professional
Job type
Full-time
Work mode
Hybrid (Remote/Office)
Employment type
Permanent
Location(s)
  • Jakarta - - Indonesia
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 

We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting? 


Then come in and join us as the Customer Service Engineer (Aceh and surrounding areas) responsible for executing engineering service tasks, delivering excellent customer service for medium to complex cases, and performing system startups as a fully certified multimodality engineer.

 
Your Role:

  • You will coordinate with Area Team Leader for Service Task related and identify and escalate issues / risks.
  • You will coordinate with Head of Installation for Installation Task related.
  • You will deliver Excellent Service Activities (Service, Troubleshooting, Update, Maintenance) in accordance with their capabilities and certification.
  • You will perform Technical Escalation to Global Remote Pre-clarification (GRP), Regional Support Center (RSC) and Headquarter Support Center (HSC) to give fast troubleshooting results to solve the customer issue.
  • You will request, use, return and report spare parts needed for customer.
  • You will perform proper reporting and service documentation in timely manner to support customer reporting and commercial billing.
  • You will contribute to technical knowledge sharing for the engineering team.
  • You will perform customer technical training when needed.
  • You will maintain good usage of service tools and communicate tools calibration needed to logistics team.
  • You will ensure compliance with internal standards and documentation protocols.
  • You will create Root Cause Analysis of Technical Issues.
  • You will provide technical guidance to customer.


To find out more about the specific business, have a look at https://www.siemens-healthineers.com/
 

Your Expertise:
  • Understanding of Electronics and Mechanics principles and tools.
  • Ability to clearly convey information, both verbally and in writing.
  • Capable to manage time effectively, prioritize tasks, and follow-up of troubleshooting progress.
  • Ability to work well with team members and support the Area Team Leader.
  • Basic skills in identifying issues and suggesting possible solutions.
  • Accuracy in troubleshooting activities, ensuring nothing is overlooked.
  • Willingness to learn and adapt to new systems and tools.
  • Fresh graduates are welcome

Who we are:  
 
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. 
 
How we work: 
 
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens.com/careers 
 
As an equal opportunity employer, we welcome applications from individuals with disabilities. 
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. 
 
To all recruitment agencies:  
 
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.