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Transform the everyday with us

We are looking for an Area Service Manager. This position will be based in the Western or Atlantic region of the US.

Russelectric, a Siemens Business, manufactures high-integrity on-site power control systems to help ensure 100% uptime without disruptions or aberrations. We deliver engineered solutions to hospitals, data centers, airports, water treatment, renewable energy, DoD and other critically important facilities.

In this role you will be leading the field service engineering team in driving all aspects of field service priorities. This includes but is not limited to start-up, commissioning, preventative maintenance, repairs, and emergency response for Russelectric. The position interacts closely with critical power customers in markets like Healthcare and Datacenters providing superior customer support for critical power applications where uninterrupted service is a requirement.

This is a fast paced, dynamic role requiring strong communication skills, ability to multi-task and adapt as customer needs and project schedules regularly change requiring creative solutions for staffing qualified resources to jobs.

Responsibilities:

• The Area Service Manager leads and executes all aspects of field service within the West Area, and is responsible for the following:
• Promoting Siemens Zero Harm Culture emphasizing the well-being of Siemens employees, customers, and other collaborators
• Recruit and train field service engineers and Service Project Managers with mechanical maintenance and repair expertise, including legacy PLC and SCADA troubleshooting skills. Work closely with our training center in Broken Arrow, OK to define skill gaps and schedule technical training to develop employees’ skills.
• Scheduling backlog of contracted jobs to meet customer schedule expectations while optimizing utilization of personnel
• Develop service budget and resources required to accommodate existing and future start-up, modification, commissioning and preventative maintenance contracts
• Driving a disciplined approach to job cost allocation thereby ensuring field operations is charging costs accurately to assigned work tasks
• Communicating with internal finance partners estimate-at-complete project cost and scheduled completion on a monthly basis for all projects in assigned Area
• Ensure customer concerns and blocking issues are addressed and resolved in a timely manner
• Perform on-site safety and work audits for Field Service Engineers

The Area Service Managers Key Performance Indicators include the following:

• Safety (OIR and LTIR)
• Utilization
• Customer satisfaction
• Project margins (As Sold vs. As Executed) and adherence to schedule
• Skills development (measured against goals within skill matrix)

You will win us over by having the following qualifications:

Basic Qualifications:

• BS degree in engineering or equivalent experience
• 10+ years of experience with the following:
  • Field service operations and successful demonstration of key responsibilities and knowledge as presented above
  • Advanced experience with electrical power systems, equipment, and power automation
  • Outstanding interpersonal skills (written and oral) and the capability to communicate effectively with collaborators at different levels within the organization
  • Ensures and promotes the development of the field service engineering team/succession planning through coaching, training, and leadership development
• Travel up to 35%
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Familiarity with mobile time entry/reporting systems such as Microsoft Dynamics and their interface to SAP