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Service Engineer

Job ID
495514
Posted since
18-Feb-2026
Organization
Siemens Healthineers
Field of work
Customer Services
Company
Siemens Healthcare Private Limited
Experience level
Experienced Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Bangalore - - India
About Company: 
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. 
 
At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics. 
 
Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape. 


GRIP : PL-9  
 

Tasks and responsibilities: 
•  You will be responsible for solving and answering complex problems and questions from our global customers and service specialists in relation to syngo Dynamics, Magic Link A, and Carbon Cardiology. This includes driving/analyzing problems holistically and proactively end to end and the recovery of systems after a possible failure. 
•  You report and prioritize systematic product problems to R&D department and cushion the impact on the customer with own developed interim solutions until a final software solution is found. 
•  You will act as a competent contact person and central link for our regional units (RSCs), Hot Site manager, development (PCP) and our customers worldwide. 
•  You will take over special projects to increase our productivity and enablement of our CS partners. 
•  You will focus Problem Management responsibility in the APAC and EMEA time zones as primary.  
•  You will create and edit entries in the Service Knowledge Base (SKB) in which you describe any problems, interim solutions, and the available software solutions for our RSC- and country colleagues. 

  
Qualifications and experience: 
•  Ideally, you have 5+ years of experience with PACS/ Post Processing Application in healthcare (Preferably medical devices, syngo portfolio) 
•  You are very familiar with the Siemens Healthineers organization. 

 

Technical skills:  
•  Preferably, deep syngo Dynamics product know-how (IT-related; APPS bonus on top) 
•  Microsoft Server Operating System knowledge 
•  Network skills (Wireshark, Analyze tools, TCP/IP) 
•  DICOM & HL7 knowledge 
•  In-depth knowledge of database tables 
•  Database level troubleshooting: Strong understanding of backup and recovery strategies 

   In depth knowledge of tracing and debug tools 

   General knowledge of IS workflow, DICOM standards, Cardiology and Radiology workflows  

   Openlink knowledge a plus 

   Sensis knowledge a plus 

   Security: SSL, STIGs a plus      

Soft skills: 
•  Passion for problem solving with strong analytical and deductive reasoning skills 
•  Strong collaboration and communication skills essential for internal and external customer focus 
•  Team Player with willingness and ability to learn and share knowledge