Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more efficiently. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design.

Provide technical assistance to our Aprisa customers!

Make them successful with using our tools. The focus is mainly on Indian and European users.

Handle customer calls independently. Schedule calls and manage own workload through prioritising tasks according to customer priorities. Act as the main contact person for the cases you own. Provide direct onsite Support for customers located in Bangalore when relevant.

In some occasions, partner with pre-sales AEs, both local ones working in the same office as you and more experienced AEs in other regions when working on accounts where Aprisa is in a deployment phase.

Proactive communication with customers

Provide regular status on existing issues/questions they raised and/or get additional information in order to move forward in the resolution of the case.

Develop and consolidate troubleshooting skills

Take initiatives and do extensive experiments and searches in available materials (manuals, tutorials, Support Center knowledge base …) when working on a specific feature or problem.

Demonstrate and continue to grow your technical expertise with both AP and APRTL

Assess users’ problems and software performance to determine satisfaction of the accurate design intent. Exercise good judgment jointly with your technical skills during customer case analysis to decide what is the next step to achieve a solution or whether the issue should be reported as a bug.

Report externally and internally found software bugs to R&D. Perform accurate and extended testing before reporting. Clearly and effectively document the problems you found, the analyses you made and the solutions you found as soon as required or appropriate.

Become familiar with the main new features of the new major releases and be ready to support several of them as soon as they are available.

Do proactive support for existing customers

Identify opportunities where we can leverage a specific situation for additional product deployment or situations where the future usage of Aprisa is at risk.

Content creation and outreach

Develop on a regular basis technical content to be made available to our customers on our Support Center portal: TechNotes, Videos, Support Kits, and contribute to webinar development and delivery.

Required skills

• Problem-solving skills. Able to demonstrate proven and accurate reasoning skills and methodology in advanced technical areas.
• Good understanding of P&R design.
• Familiarity with Linux.
• Ready to invest yourself in ramping up on the tools and advanced learning to become very proficient in a 1 to 2-year time frame.
• Do you have the ability to clearly describe a problem and explain a solution, giving the right context and required technical details?
• Good interpersonal skills for effective and friendly exchanges with customers and colleagues.
• Good communication skills to proactively exchange with customers, value them but also our tools, be able to handle tougher users in a smooth manner.
• Ability to work in an international environment, with various colleagues in different time zones and a remote manager.
• Sense of ownership of customer cases and other tasks you own, with demonstrating flexibility to adjust working hours when needed to provide timely and effective support to our customers.
• Ability to work in a multifaceted and agile environment. Ability to do synthetic reporting, both oral and written.
• Understand the sense of urgency and priorities.

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