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After Sales / Customer Service Trainee (m/f/d)

Job ID
498699
Posted since
12-Mar-2026
Organization
Smart Infrastructure
Field of work
Internal Services
Company
Siemens S.A.
Experience level
Early Professional
Job type
Full-time
Work mode
Hybrid (Remote/Office)
Employment type
Permanent
Location(s)
  • Amadora - - Portugal
Siemens Smart Infrastructure relies on the combination of smart grids and smart buildings by combining physical solutions and digitalization in all areas of electrification and automation. Ingeniously it connects energy systems, buildings, and industries to improve the way we live and work through greater efficiency and sustainability.
Siemens SI has its global headquarters in Switzerland with about 7,400 colleagues who are responsible for the solutions and services business. This makes Siemens SI the market leader in Europe.

Are you ready to be part of the change? Come join us!  ⭐

Your mission will be… 
During this internship, the trainee will actively contribute to the implementation and operational readiness of the ISP, with a strong hands-on focus on:
  • Parametrization and configuration of the ISP according to business and service processes;
  • Execution of functional and integration tests;
  • Validation of service workflows (orders, contracts, assets, and field service interventions)
  • Support in identifying issues, documenting test results, and proposing improvements
  • Collaboration with service, IT, and business stakeholders during testing and rollout phases.

In Portugal, the ISP is a strategic pillar for service digitalization, supporting improvements in:
  • Service Level Agreements (SLAs);
  • End-to-end traceability;
  • Productivity and service quality.

What is the Siemens ISP?

ISP – Integrated Service Platform is Siemens’ global digital platform for services, mainly used in the areas of Smart Infrastructure (SI), Electrification & Automation (EA), and Customer Services (CS).
The ISP was created to centralize interaction with customers (internal and external), digitalize and standardize service processes, and ensure end-to-end traceability of orders, contracts, and installed assets field service interventions.
All of this is delivered within a single platform based on Dynamics 365, integrated with mobile applications (More App), SAP (time recording, payroll – country dependent), Power BI (reporting – “Measure Me”), and AI / Copilot / ChatGPT for recommendations and analytics.

What We Offer:
  • 12-Month Paid Internship: Kick-start your career with hands-on experience in a global tech leader.
  • Flexible & Hybrid Work: Balance your studies and personal life with a modern, flexible schedule.
  • Health & Well-being: Comprehensive health insurance and active sports groups to keep you feeling your best.
  • Grow Every Day: Access online learning platforms, mentoring, and training programs to boost your skills.
  • Community & Perks: Join volunteer initiatives, enjoy partner discounts, and make the most of our convenient shuttle service.

Please attach your CV in English to your application.

Create a better #TomorrowWithUs #Siemens 🚀
Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!