Regional Lead – Customer Operations, Americas

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways

A strategic visionary and transformative leader with extensive, proven experience in Global Business Services (GBS) and Hire-to-Retire (H2R) operations across the Americas. Expertly drives operational excellence, ensures stringent compliance, and cultivates impactful strategic partnerships within complex HR and Payroll functions. Adept at empowering and developing high-performing multicultural teams to deliver exceptional results. Committed to leveraging deep expertise to spearhead innovation, achieve transformative outcomes, and drive sustainable value creation for a dynamic global organization.

Transform the everyday with us!

In this position you will work remote from a home office.

Operational Excellence

• Direct and optimize end-to-end HR Services and Payroll operations throughout the Americas, ensuring peak performance and efficiency across all regional activities.
• Guarantee the timely, accurate, and fully compliant delivery of all H2R services, consistently exceeding established service level agreements (SLAs) and internal standards.
• Preside over service review meetings, expertly resolve complex escalations, and rigorously analyze performance metrics to drive continuous improvement and operational excellence.
• Strategically partner with IT, external vendors, and local teams to proactively identify and implement system and process optimizations that enhance service delivery and user experience.
• Manage and optimize the Profit & Loss (P&L) for the H2R function, driving productivity enhancements and identifying opportunities for value creation to ensure sustainable growth and financial health.

Compliance & Risk Management

• Uphold and enforce stringent compliance with all regional labor laws, statutory requirements, and internal policies across the Americas, safeguarding the organization from potential liabilities.
• Orchestrate and direct comprehensive risk assessment and mitigation strategies specifically tailored for HR and payroll operations, proactively identifying and addressing vulnerabilities.
• Develop, implement, and continuously refine robust internal controls and audit processes to ensure data integrity, operational security, and adherence to regulatory frameworks.
• Maintain expert-level knowledge of evolving legislation, industry best practices, and emerging compliance challenges, translating insights into actionable strategies for the H2R function.

Vendor and Stakeholder Management

• Cultivate and strategically manage robust relationships with all external payroll and HR service providers, ensuring optimal performance, cost-effectiveness, and continuous innovation from our partners.
• Lead complex contract negotiations and rigorously oversee vendor performance, guaranteeing strict adherence to Service Level Agreements (SLAs) and driving accountability for exceptional service delivery.
• Forge and nurture influential partnerships with diverse internal stakeholders across various functions, business units, and regions, acting as a trusted advisor and ensuring H2R services are seamlessly integrated and aligned with business needs.
• Articulate and champion H2R strategies, key initiatives, and critical operational updates to senior leadership and relevant stakeholders, securing buy-in and fostering transparent communication.

Team Leadership and Development

• Inspire, lead, and empower a diverse, multicultural team across the Americas, fostering a collaborative environment that drives exceptional performance and professional growth.
• Cultivate a dynamic culture of continuous learning, innovation, and accountability, ensuring the team is equipped with the skills and mindset to excel in a rapidly evolving landscape.
• Champion talent development through comprehensive performance management, mentorship, and strategic career pathing, nurturing future leaders within the organization.
• Actively promote and embed principles of diversity, equity, and inclusion (DEI) throughout team practices and initiatives, creating an inclusive environment where every voice is valued.

Required Skills and Experience

• Bachelor’s Degree from an accredited university.
• 10-15 years of progressively responsible experience within Global Business Services (GBS) Hire-to-Retire (H2R) operations
• 7 years in senior leadership role managing complex, multi-country teams across diverse cultural landscapes.
• Proven mastery of international payroll complexities, cutting-edge HR service delivery models, and enterprise-level HRIS platforms (e.g., Workday, SAP SuccessFactors), with a track record of leveraging technology for operational excellence.
• Comprehensive and current understanding of the intricate labor laws, regulatory frameworks, and evolving HR best practices spanning North, Central, and South America, ensuring proactive compliance and risk mitigation.
• Demonstrated executive-level proficiency in strategic planning, influential communication, complex negotiation, and advanced stakeholder engagement, capable of driving consensus and fostering collaborative success.
• Mandatory fluency in English
• Legally authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications

• Master’s Degree in Human Resources, Business Administration, or a closely related discipline, underpinning a robust theoretical and practical foundation
• Proficiency in Spanish and Portuguese is highly advantageous, reflecting the regional scope of the role.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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