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Head of WEA Regional Process Management and Domain Application Management (m/f/d)

職缺編號
493695
發布時間
29-一月-2026
組織
Global Business Services
工作領域
Customer Services
公司
Siemens S.A.
經驗等級
高級專業人士
工作职位
全職
工作模式
混合型（遠端/辦公室）
工作性質
長期
地點
  • 阿馬多拉 - - 葡萄牙

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales. 

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!  ⭐


The Head of WEA Regional Process Management and Domain Application Management plays a pivotal role in standardizing and expanding our MSD (Marketing, Communications, Sales and Order Management) services, driving productivity and process optimization across the region, ensuring operational excellence and continuous improvement. This position focuses on identifying new opportunities to deliver our MSD services, implementing innovative solutions, and fostering a culture of optimization that enhances service performance and reduces operational overhead. 

While maintaining alignment with global standards, the role partners closely with regional service lines to lead transformation initiatives, leveraging lean methodologies, automation, and best practices to deliver measurable improvements in productivity and quality.


Your mission will be…

  • Champion process optimization, standardisation and productivity initiatives across all service domains. 
  • Drive adoption of new tools, technologies, and workflows that streamline operations and maximize efficiency. 
  • Act as a catalyst for continuous improvement, ensuring processes evolve to meet changing business needs.

Key Responsibilities 

Domain Application Management 
  • Lead the regional team to deliver best-in-class transactional services in Marketing, Communications, Sales, Collections and Order Management for our Siemens-internal and - external Customers in WEA (DI, SI, SMO, SHS, SE, Innomotics);
  • Lead the team in the Domain Application Lifecycle activities: Design, Build, Scale, Operate, Test & Optimize global domain applications enhanced with AI;
  • Work closely with Global Domain Application Management in the standardization and functional expansion of our domains’ applications. 

Productivity & Process Optimization 
  • Partner with service lines to identify inefficiencies, pain points, and improvement opportunities;
  • Lead or support continuous improvement projects using lean principles and automation strategies;
  • Promote innovative solutions that reduce operational overhead and enhance service delivery;
  • Drive cultural change toward process excellence and productivity across the region. 

Stakeholder Management & Communication 
  • Act as a trusted advisor to regional service line leaders regarding process governance, tooling, and performance trends;
  • Facilitate regular communication between global process owners and regional teams to ensure alignment and transparency;
  • Deliver training, documentation, and coaching sessions to ensure process maturity and competency across the region. 

Performance Monitoring & Reporting 
  • Track and report regional process performance metrics and compliance indicators;
  • Provide insights and recommendations to global and regional leadership based on data-driven analysis;
  • Ensure that deviations from global standards are identified early and addressed through corrective actions. 


We are looking for someone with…

  • Bachelor’s Degree or higher in Engineering, Computer Science, Business administration or similar.
  • Proven experience in IT Process Management, Service Management, or Operational Excellence roles. 
  • Track record in process optimization and continuous improvement. 
  • Understanding of ITIL practices and process governance frameworks. 
  • Ability to translate global standards into regional execution strategies. 
  • Excellent communication and relationship-building skills across multi-regional and cross-functional teams. 
  • Excellent analytical, problem-solving, and communication skills. 
  • Ability to influence and drive change across multi-regional teams.


What We Offer

  • Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
  • Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
  • Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
  • Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
  • Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Please attach your CV in English to your application.

#Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!