Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are looking for: IT Service Owner

You’ll break new ground by:

• Act as the end-to-end owner of assigned IT services across their full lifecycle (strategy, develop, transition, operation, and improvement, retirement)
• Define and maintain the service vision, roadmap, and KPIs aligned with business goals. Collaborate with stakeholders to align IT service strategy and roadmap.

·       Ensure services comply with enterprise architecture, security standards, and regulatory requirements.

• Oversee the service design, technical architecture, and technological interfaces with other platforms, driving innovation
• Manage the service capacity, budget, risks, security, compliance, and ethics

·       Act as the single point of contact (SPOC) for business stakeholders regarding service-related queries.

• Define and manage IT features, functionalities, and enhancements, ensuring they meet business goals and user needs
• Drive day-to-day delivery and operation of IT services, ensuring agreed service levels, service recovery, and business continuity
• Manage providers, contracts, and service team workforce, and maintain accurate documentation and inventory of IT assets
• Inspire the service team, gather feedback, resolve conflicts, leverage creativity to devise unique solutions, and improve satisfaction with customers and users
• Drive continuous service improvement (including productivity improvements like automation and AI) in collaboration with operations, architecture, and business partners.
• Drive service innovation to meet the evolving needs of the business and keep pace with technological advancements. 

·       Provide leadership in changes, enhancements affecting the service; maintain operational stability.

• Lead multi-functional project teams and ensure effective partnership between IT and business partners.

You’re excited to build on your existing expertise, including:

• 12–15 years of experience in IT Service Management and/or IT Project Management.

·       Strong understanding of ITIL frameworks and project management methodologies (Waterfall, Agile, Hybrid).

• Proactive, quality‑driven, and results‑oriented approach.

• Solid knowledge of cloud platforms (Azure, AWS, GCP) depending on the service context.
• Ability to work collaboratively with engineering, DevOps, and business teams.

• Strong analytical, interpersonal, and problem‑solving capabilities.
• Superb communication and stakeholder‑management skills.
• Ability to manage multiple priorities within a sophisticated, international environment.
• Experience working with external suppliers and multi-functional teams.
• Basic understanding of Automation and Agentic AI technologies.
• Excellent English language skills.
• Ability to work independently on sophisticated topics as well as collaboratively in a team environment.
• Ability to work optimally within agile, globally distributed teams.

Create a better #TomorrowWithUs!

This role is based in Pune / Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers

Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds