Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years.

The Siemens EDA Global Support team is looking for a talented Application Support Engineer for the Xpedition Enterprise tools suite, with an emphasis on EDM and data management. Building on EDA experience and system administration skills, this individual will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage, and create knowledge content for the web-based support portal.

Job Responsibilities:

• Proactively help customers quickly become productive with Xpedition EDM Design, EDM Library, and EDM Server.
• Help customers achieve project deadlines by providing support via phone, electronic means, or on-site.
• Engage with existing customers to understand and provide guidance for the implementation and maintenance of the Xpedition EDM Server and related design flow tools.
• Assist account teams with struggling customers to overcome challenges.
• Interface with customers and Electronic Board Systems engineering, providing feedback in both directions.
• Regularly participate in meetings and conference calls with customers, both internal and external.
• Work as part of the account team to develop solutions for customer issues and actively communicate these solutions to the customer.
• Capture knowledge for web-based support systems in the form of articles, white papers, and videos.
• Provide proactive customer feedback to product marketing and engineering to drive improvement and the future evolution of the product line.
• Provide first-line support for all tools in the Xpedition tool suite. Document software defects in our bug-tracking database and work closely with customers to log software enhancement requests.
• The position is located in Cairo, Egypt.

Required Qualifications:

• BS degree in Electronics, Software Engineering, or Electrical Engineering.
• Experience in the PCB design process, from schematic entry to layout/manufacturing.
• Experience with the administration of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium, or similar.
• Self-motivated, with the ability to work independently yet collaboratively, and to thrive in a fast-paced and evolving technical environment.
• Ability to manage multiple tasks and customer issues concurrently.
• Strong project management and communication skills, both written and verbal.
• Willingness to travel to internal meetings and customer sites.
• Ability to learn and grow into different product areas as required.
• Good verbal, written, and interpersonal communication skills in English.

Preferred Qualifications:

• Detailed knowledge of ECAD library development and design data management; Siemens Xpedition Enterprise EDM preferred.

• Broad knowledge of basic networking technology
• LDAP/Active Directory
• SSL
• Kerberos
• Performance monitoring
• Virtualization
• Low-level application troubleshooting
• FlexLM Licensing
• Scripting (Linux shell, Windows batch file, PowerShell, or similar)
• Experience working with Oracle- or PostgreSQL-based data systems.
• Familiarity with scripting languages such as Python, VBScript, and C#.
• Prior customer-facing experience is a plus.

We’re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme and generous holiday allowance.

Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access and equal opportunity.

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