Dear Aspirant!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are looking for: Senior Solution Expert – ServiceNow

You’ll make an impact by:

• Partnering with product and process owners to turn business needs into out‑of‑the‑box‑aligned ServiceNow solutions across applications, integrations, data, security, SLAs, workflows, and AI adoption.
• Owning the end‑to‑end lifecycle: requirements grooming, high‑level solutioning, impact assessment (cross‑process / cross‑product), test‑case support, hands‑on testing, training enablement, and change communications.
• Designing, configuring, and governing the ServiceNow framework (ITSM/ITOM/HRSD): workflows, business rules, UI policies, client scripts; and integrating with enterprise systems via REST/SOAP APIs.
• Coordinating delivery hygiene—timelines, work, resources, dependencies—and providing regular status and risk updates to participants to ensure successful, timely releases.
• Owning support and maintenance of ServiceNow applications: solving issues, driving resolution and root cause, and ensuring adherence to platform guidelines and standards.
• Crafting and explaining process flow diagrams and documentation so users and developers share a common understanding of how solutions work.
• Communicating new functionalities to the right user groups and supporting adoption with clear guidance and training materials.

You’re excited to build on your existing expertise, including:

• 4+ years in ServiceNow development and business analysis (ideally within ITSM/ITOM/HRSD), plus a Bachelor’s in Computer Science/IT or related field.
• Strong hands‑on skills with JavaScript, HTML, CSS, Glide scripting, workflows, business rules, UI policies, client scripts, and ServiceNow integrations (REST/SOAP).
• Ability to connect technical architecture with service architecture and data models, perform impact assessments, and manage cross‑process dependencies.
• Experience coordinating in Agile/Scrum or hybrid models: writing/grooming user stories, supporting UAT, and ensuring release readiness.
• A consulting mindset: clear participant communication, facilitation, influencing without authority, strong analysis, problem‑solving, and documentation.
• Nice to have / Preferred: ITIL process definition/implementation, deeper knowledge of ServiceNow architecture and data model, CSA/CAD certifications, Agile certifications, and the ability to mentor junior team members.

Create a better #TomorrowWithUs!

This role is based in Pune, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers

Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds