Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

What will you do?

As a Client Service Administrator - Building Automation, you will act as the primary point of contact for a portfolio of service customers, ensuring exceptional service delivery, strong customer relationships, and successful contract performance. This role is ideal for a highly organized, detail-oriented professional who enjoys solving problems, coordinating multiple priorities, and delivering seamless customer experience. You will work closely with customers, technicians, dispatchers, project managers, and sales teams to coordinate service activities, manage contract renewals, and support the overall success and growth of assigned accounts.

RESPONSIBILITIES:

Customer & Account Management

• Continually review customer needs and service demands and optimize Service Technician activities across assigned accounts (e.g., maintenance visits, repairs, training demonstrations).
• Serve as the primary point of contact for assigned customers, ensuring a high level of service delivery and customer satisfaction.

Contract Admin & Management

• Manage all aspects of assigned service contracts, including contract deliverables and financial details.
• Lead the contract renewal process in partnership with the Service Manager, ensuring renewal pricing is accurate and supports profitable year-over-year growth.
• Ensure renewal quotations are provided to customers and agreed upon at least one month before contract expiration.

Service Operations & Project Coordination

• Provide guidance to the Service Supervisor and Dispatcher regarding service visits and address customer call-back issues.
• Collaborate with the Service Small Works Project Manager to coordinate and transition applicable small work projects.

Cross-Functional Collaboration & Support

• Partner with Service Project Sales to identify and share service lead opportunities.
• Support the quotation process and contribute to maximizing service and project growth opportunities within assigned accounts.

Location: This position supports the Ottawa/Kingston ON area. This is a hybrid role requiring in-office presence 1-3 days/week.

What will you need to succeed?

Experience

• 3-5 years of experience in supporting customer accounts, service contracts, contract administration, contract renewals or maintenance agreements, service operations, or related role.
• Building Automation Systems (BAS) experience preferred.
• Knowledge and/or experience within Building Automation, Building Technologies, Facilities Management, HVAC, Fire, or Security industry is an asset.

Customer Service

• Strong customer focus - able to sell small work and manage service maintenance performance for outstanding customer satisfaction
• Ability to build and maintain positive customer relationships while identifying opportunities for additional service or small work opportunities

Organization & Time Management Skills

• Proven organizational skills with the ability to plan effectively and prioritize workloads.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong coordination and delegation skills when working with technicians, dispatchers, supervisors, and project teams.
• Detail-oriented with strong follow-through and problem-solving capabilities.

Technical Skills

• IT literate; Strong general computer and technology skills.
• Strong working skills with Microsoft Office applications (Outlook, Word, Excel, Teams).
• Comfortable using service management, scheduling, or customer relationship management (CRM) systems.

Core Competencies

• Strong verbal and written communication skills in English.
• Ability to collaborate effectively with customers, service teams, project managers, sales teams, and internal stakeholders.
• Comfortable handling customer inquiries, escalations, and call-back issues professionally.
• Self-motivated with the ability to work independently; Calm and professional under pressure.
• Demonstrates initiative, accountability, and a proactive approach to customer support.
• Strong problem-solving and decision-making abilities.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2026 and Canada’s Top Employers for Young People 2026.

[Salary is commensurate with experience, and ranges between $54,000 CAD - $75,000 CAD, excluding benefits.]

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare. The company’s purpose is to create technology with purpose, transforming the everyday, for everyone, since 1912 in Canada. By combining the real and the digital worlds, Siemens empowers customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. A leader in industrial AI, Siemens leverages its deep domain know-how to apply AI – including generative AI – to real-world applications, making AI accessible and impactful for customers across diverse industries. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. In fiscal 2025, which ended September 30, 2025, Siemens Canada generated revenues of approx. $2.3 billion CAD. The company has approximately 4,600 employees from coast-to-coast and 38 office and production facilities across Canada.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.