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Cross Service Network Excellence Manager

職缺編號
482644
發布時間
23-十月-2025
組織
Information Technology
工作領域
Information Technology
公司
Siemens Technology and Services Private Limited
經驗等級
高級專業人士
工作职位
全職
工作模式
僅辦公室/ 工地
工作性質
長期
地點
  • Mumbai - Maharashtra - 印度
  • Pune - Maharashtra - 印度

Hello eager tech expert!

To create a better future, you need to think outside the box. That is why we at Siemens need innovators who are not afraid to push boundaries to join our diverse team of tech gurus. Got what it takes? Then help us create a lasting, positive impact!

We are looking for a network architect to integrate into our Network team in the local connectivity area. You are innovative and always looking to deliver the best network service and user experience for our customers. The network architect, together with our providers, is responsible for the definition and driving of the implementation of new local connectivity network services which fulfil the daily business needs.

You will break new ground by:

  • Cross Connectivity Service Quality & KPI Management: Define, monitor, and continuously evolve connectivity KPIs and thresholds using AI-driven analytics to ensure service excellence and early anomaly detection.
  • Advanced Data Governance: Establish robust data quality, consistency, and security standards across all connectivity data sources, enabling trustworthy insights and decisions.
  • Dashboarding & Automation: Design and implement automated dashboards by integrating diverse data sources to enable real-time monitoring, predictive analytics, and actionable intelligence.
  • Process & Tool Evolution: Continuously refining workflows, tools, and reporting mechanisms to improve operational efficiency, scalability, and sustainability (fit for purpose, fit for use).
  • Cross Value Center Escalations: Serve as the single point of contact for Connectivity-related escalations, supporting effective cross–Value Center collaboration and resolution.
  • Stakeholder & Vendor Engagement: Partner with service owners, application managers, and external providers to align on requirements, enforce control mechanisms, and ensure seamless delivery.

You are excited to build on your existing expertise, including:

  • 7+ years of experience in IT service delivery, quality assurance, or program management.
  • Proven experience in managing cross-functional IT projects and working with global teams, vendors, and business stakeholders.
  • Strong analytical and problem-solving skills with a focus on continuous improvement.
  • Proficiency in data visualization tools (e.g., Power BI) and automation. Eager to improve automation skills.
  • Familiarity with ITSM tools (e.g., ServiceNow) and frameworks (e.g., ITIL).
  • Excellent stakeholder management and negotiation skills.
  • Fluent in English; additional languages (e.g., German) are a plus.
  • Structured, proactive, and outcome-driven mindset.
  • Ability to manage multiple priorities and make sound decisions under pressure.
  • Passion for quality, data, automation and sustainable IT solutions.
  • Strong communication and collaboration skills across cultures and disciplines.

Create a better #TomorrowWithUs! 

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. 

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. 

This role is based in Pune / Mumbai. You will also get to visit other locations in India and beyond, so you will need to go where this journey takes you. In return, you will get the chance to work with an international team and work on global topics.